Enterprise service commitment

Last updated: 3 October 2026

This page is the support and uptime commitment for the Enterprise plan ($299/month). Starter and Pro do not include it. We would rather write what we can keep than a 4-hour SLA we cannot staff.

Support

Email support@nendry.com from the address on the billing account. Put “Enterprise” in the subject.
We reply within one business day (Monday–Friday, Europe/Oslo, excluding Norwegian public holidays).
Procurement and contracts: sales@nendry.com.

Uptime

We target 99.5% monthly uptime for api.nendry.com as measured by our public /health endpoint.
That target does not cover detector vendors we call (Hive, SightEngine, Gemini, Sapling, Pangram, Resemble, and similar). If a vendor is down we still return whatever votes we have, or refuse rather than guess.
It also does not cover scheduled maintenance announced at least 24 hours ahead, or issues on your network, browser, or Chrome Web Store listing.

If we miss the uptime target

Email support@nendry.com within 14 days of the month’s end. If we agree the month was below 99.5% for reasons inside this commitment, we credit that month’s $299 on the next invoice — or refund it if you cancel. One credit per month. This is the exclusive remedy.

What this is not

This is not a penalty clause, not insurance, and not a promise that every detector will always answer. It is the support and uptime we attach to Enterprise.